General Frequently Asked Questions(FAQ)

We have a strong reputation with many satisfied customers, and we have been in business for a considerable amount of time.

All our orders are shipped from the United Kingdom (UK).

You are welcome to place an order for any quantity you prefer, whether it’s a small or large amount.

We offer free shipping within the UK.

We source our products directly from wholesalers in bulk, allowing us to keep our costs low and pass on the savings to our customers.

We ship our products worldwide with discreet packaging. Our packages are carefully repacked to minimize volume and prevent any indication of the contents. Our shipments do not display our organization name or imply the nature of the package. If an order is too large, it will be divided into multiple packages.

After you submit your order, you will receive an order confirmation email with payment instructions. Once we receive your payment, we process and dispatch your order within 24 hours. The shipping time depends on various factors such as the shipping method, postal service efficiency, customs clearance, and international transit. Based on our experience, we can provide you with an estimated delivery time.

Unfortunately, we do not make manual changes or cancellations to pending orders. It is faster and more efficient to place a new order if you need to make any changes. Please make sure to make necessary changes before making the payment.

No, you do not need a prescription for any of the products we ship.

The estimated delivery time for Air Mail is 2-12 working days.

The postal service may occasionally require a signature. If you are not at home, the postal service will leave a card advising you to pick up the parcel from your local post office.